How do I choose a piece that carries my energy?

We believe jewelry isn’t just an accessory – it’s a personal symbol. Pearls represent femininity and softness, silver – strength and elegance. Choose the piece that makes you smile the moment you see it. Or message us – we’ll help you find yours.

Is your jewelry suitable for everyday wear, not just special occasions?

Yes! All our designs are made to be worn effortlessly – from coffee out with friends to special events. Delicate yet expressive – just like you.

Can I find something that truly no one else has?

Absolutely. Many of our pieces are one of a kind – made with special pearls and never repeated. Your piece is truly yours.

Is there a way to own limited edition pieces that won’t be repeated?

Absolutely! We work with limited quantities of materials and each collection is released in small batches. If you really like something – be quick! Special collections usually sell out within days.

How often do you release new limited-edition designs?

Each collection is carefully developed and refined to perfection. We release new pieces every new season, and our most loyal clients see them first via our newsletter.

How do I know it’s not mass-produced but truly limited?

We work in a small studio and create our jewelry in limited quantities. When a design sells out – it’s not restocked. That’s our personal decision, not a marketing trick.

How can I choose pearl jewelry that doesn’t look “old-fashioned”?

Pearls aren’t just for classic styles anymore. We use them in contemporary designs – combined with graphic shapes and modern elements, they look fresh and current.

What’s the advantage of handmade jewelry over factory-made?

Handmade jewelry has soul. It doesn’t just look beautiful – it tells a story. Every detail is crafted with care that machines simply can’t replicate.

What are the signs a piece is made with attention to detail?

Precise soldering, smooth surfaces, and sturdy clasps. Most importantly – when you wear it, it feels just right. That feeling can’t be faked.

Can I trust an online store for such a personal purchase?

We understand that trust is everything. Each item is photographed in real light, with minimal editing. Customer reviews are 100% authentic. Plus, you get direct contact with us – no bots or auto-responses.

Can I pay safely?

Your payments are safe with us! Our webstore has an SSL certificate installed, which means all sensitive data, including your debit/credit card details are encrypted and cannot be read by third-parties.

Which payment methods do you support?

We accept all major debit and credit cards, including Visa, Visa Electron, Mastercard, Maestro, AMEX (American Express) and more.

I am having trouble using my debit/credit card. What should I do?

We're sorry to hear that! If you're experiencing issues with your card and cannot proceed during Checkout, please try using another card and see if the issue continues. Alternatively, contact your issuing bank for more details. Please check if you have entered all the data correctly, whether your card has any limits or if it has been blocked/frozen. If you've done all of the above and are still unable to pay, please send us an email at monument.atelier@gmail.com stating your name, order and the type of card you're trying to pay with. Under no circumstances should you give out your bank information and debit/credit card details. We will look into the issue as quickly as possible and suggest to you how you may fix it.

Do you ship worldwide?

We ship to all European Union countries. For shipping outside the EU (Rest of Europe & North America), please contact us via email.

What if I don’t like the jewelry once I see it in person?

If for any reason you’re not happy with your purchase, you have 14 business days to return it. We want you to wear something you truly love!

Can I return or exchange an item?

If you would like to return or exchange a defective piece of jewelry, please visit our page Returns & Exchanges. Eligible are all products with a valid receipt, issued by MONUMENT ATELIER LTD., except vouchers, gift cards and customized items.

Is customization available?

In some cases – yes! We can make small adjustments – chain length, pearl color, clasp type, etc. Just ask – we’ll be happy to make it truly yours.

How do I choose the right size online – is there help available?

You'll find sizing details in the descriptions, as well as on the dedicated page Size Guide at the bottom of our website. If you’re unsure – just message us! We’ll guide you to measure correctly so it fits perfectly.

How can I use the promocode?

It's really simple! Just follow the steps: 

Add product/s to your cart
Go to cart
Add your coupon code in the box and press “Apply Coupon”
If your coupon is valid you’ll see a notice that says “Coupon code applied successfully”
Changes in total price are updated immediately

How can I order a gift card?

You can purchase a gift card directly from our online store, just like any other product.
Simply select the gift card amount you’d like, add it to your cart, and proceed to checkout.
Once your order is complete, you’ll receive a confirmation and your gift card will be issued.. 

We offer multiple gift cards based on value - for €50, €100 and €150. 

Where can I use my gift card?

Our gift cards can be used online only, at www.monumentatelier.com.

What does the gift card include?

Gift cards can be applied toward most products in our online shop.
However, they cannot be used to purchase: other gift cards, personalized or custom-made items. They can not be used for jewelry repair and cleaning services, as well as to get free shipping.

Where will I receive my gift card?

Digital gift cards are sent to your email immediately after purchase. Physical gift cards can be mailed to you if you choose the printed version when ordering. Choosing the second option includes a digital copy of it as well. If you’d like a physical printed card, simply add a note to your order, stating that you wish to receive a physical gift card. During checkout, make sure to enter your shipping address so we can mail the card to you.

When does the gift card expire?

Our gift cards are valid for 365 days from the date of purchase.
After that date, the remaining balance will no longer be available.

How can I redeem my gift card?

To redeem your gift card:

Visit www.monumentatelier.com
Add your desired items to the cart
At checkout, enter your unique gift card code in the “Discount or Gift Card” field
The balance will be automatically applied to your total

Can I shower with my jewelry on?

Depending on the type of product and the material it is made with, there are different recommendations as to whether you can wet your jewelry. While silver on its own does not show signs of damage when being wet for a prolonged time, it is recommended that you take off your jewelry containing pearls and other organic materials before getting in contact with water. 

How should I clean my jewelry?

To answer this question, we need to take into account several factors: the type of dirt or buildup, whether we can easily reach it, and whether the jewelry is made of just silver, or also pearls and/or other stones. For simple designs and normal buildup/wearing, we recommend using the polishing cloth that you receive with each order. For more detailed tips on how to clean every type of jewelry, you can check our dedicated blog post HERE.

What kind of pearls do you use?

At MONUMENT ATELIER, we choose our pearls based on two factors: quality and sustainability. We believe that natural pearls should not be a luxury to some and a hardship for others. This is why we use cultivated freshwater pearls coming from different pearl farms. Cultivated pearls are an affordable solution, costing only a fraction of the price of wild growing pearls, while still providing natural beauty.

What kind of silver do you use?

We only use sterling silver 925 that is a standard in jewelry making. All our pieces are stamped at an official assay office in Sofia, Bulgaria and bear the hallmark of '925'.

Will I truly get good quality for the price I pay?

When you order from us, you’re receiving a carefully crafted piece of art, made with love and precision. It’s incomparable to mass-produced machine-made jewelry.

What makes a silver piece truly high-quality?

The purity of the silver, the craftsmanship, and the finish. We use 925 sterling silver and each piece is carefully handcrafted. You’ll feel the difference – not just see it.

Why are handmade pieces more expensive?

Because they involve time, skilled hands, carefully selected materials, and a lot of heart. This isn’t just a product – it’s wearable art.

How can I be sure the jewelry is made of real silver?

Every piece is stamped with 925 and comes with a certificate of authenticity. We work with trusted, licensed suppliers who follow all quality standards.

Is it possible to buy luxurious-looking jewelry without breaking the bank?

That’s our promise. Beauty shouldn't be a luxury for the few. We offer stunning, high-quality pieces at fair prices.

What does “affordable” mean in the context of silver jewelry?

It means balance – no compromises on quality, and no inflated prices. Just honest value for something beautiful and meaningful.

Do you have a walk-in store?

MONUMENT ATELIER is an online jewelry shop that sells different types of jewelry, accessories and cleansers, as well as gift cards. Currently we only sell our pieces on our website but are hoping to expand soon!

Where are you based?

We are a jewelry brand based in Sofia, Bulgaria. We're registered at the Ministry of Economy and Industry of Bulgaria (license no. 7925) and work with sterling silver 925. Each of our pieces is handcrafted in our small atelier. We ship all our products from here.