Frequently Asked Questions
About Our Jewelry
What kind of silver do you use?
We only use sterling silver 925 that is a standard in jewelry making. All our pieces are stamped at an official assay office in Sofia, Bulgaria and bear the hallmark of '925'.
What kind of pearls do you use?
At MONUMENT ATELIER, we choose our pearls based on two factors: quality and sustainability. We believe that natural pearls should not be a luxury to some and a hardship for others. This is why we use cultivated freshwater pearls coming from different pearl farms. Cultivated pearls are an affordable solution, costing only a fraction of the price of wild growing pearls, while still providing natural beauty.
Payment Methods
Payment Methods
We accept all major debit and credit cards, such as Visa, Mastercard , American Express, Discover, Diners Club, JCB, UnionPay and others. All transactions are secure and encrypted via SSL certification.
Coupons & Gift Cards
How can I use the promocode?
It's really simple! Just follow the steps:
Add product/s to your cart
Go to cart
Add your coupon code in the box and press “Apply Coupon”
If your coupon is valid you’ll see a notice that says “Coupon code applied successfully”
Changes in total price are updated immediately
How can I order a gift card?
You can purchase a gift card directly from our online store, just like any other product. Simply select the gift card amount you’d like, add it to your cart, and proceed to checkout. Once your order is complete, you’ll receive a confirmation and your gift card will be issued. We offer multiple gift
cards based on value — for €100, €150, €200 and €300.
Where can I use my gift card?
Our gift cards can be used online only, at www.monumentatelier.com.
What does the gift card include?
Gift cards can be applied toward most products in our online shop. However, they cannot be used to purchase: other gift cards, personalized or custom-made items. They can not be used for jewelry repair and cleaning services, as well as to get free shipping.
Where will I receive my gift card?
Our gift cards are both physical and digital. You receive a digital copy of the gift card immediately after purchase (sent to your email). However, we understand the importance of the gifting ritual and this is why we also provide to you a physical one. During checkout, make sure to enter your shipping address so we can mail the card to you.
When does the gift card expire?
Our gift cards are valid for 365 days from the date of purchase. After that date, the remaining balance will no longer be available.
How can I redeem mygift card?
To redeem your gift card:
Visit www.monumentatelier.com
Add your desired items to the cart
At checkout, enter your unique gift card code in the “Discount or Gift Card” field. The balance will be automatically applied to your total.
What happens to any unspent balance?
Any remaining balance stays on your gift card and can be used toward future purchases, as long as the card has not
expired. You can check your balance by following the link in your original
gift card email. Customers cannot “withdraw” unused gift card balances. Refunds of orders paid with gift cards are returned to the same gift card balance (not to cash).
Jewelry Care
Can I shower with my jewelry on?
Depending on the type of product and the material it is made with, there are different recommendations as to whether you can wet your jewelry. While silver on its own does not show signs of damage when being wet for a prolonged time, it is recommended that you take off your jewelry containing pearls and other organic materials before getting in contact with water.
How should I clean my jewelry?
To answer this question, we need to take into account several factors: the type of dirt or buildup, whether we can easily reach it, and whether the jewelry is made of just silver, or also pearls and/or other stones. For simple designs and normal buildup/wearing, we recommend using the polishing cloth that you receive with each order. For more detailed tips on how to clean every type of jewelry, you can check our dedicated blog post HERE.
Newsletter
How can I subscribe to the newsletter?
You can subscribe to our newsletter by simply adding in your email address from the form at the bottom of our Home page. You will receive a confirmation email upon doing so.
I want to unsubscribe from the newsletter. How can I do that?
At the bottom of each email you'll see an
"Unsubsribe" button. Click it and follow the on-screen instructions.