Privacy Policy

This privacy policy explains how MONUMENT ATELIER LTD uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
What security precautions do we take?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities

What data do we collect?

MONUMENT ATELIER LTD collects the following data:
Personal identification information (Name, email address, phone number)
Billing and shipping address data
Physical locations and IP addresses

DISCLAIMER: MONUMENT ATELIER LTD does not collect, store or transfer in any way bank account details, such as debit/credit card numbers, cardholder names, expiry dates, CCVs, static passwords, dynamic passwords, PINs or any other financial information; MONUMENT ATELIER LTD does not collect, store or transfer in any way any passwords the customer may have created and used to register or log in to their account on our website www.monument atelier.com. MONUMENT ATELIER LTD does not collect, store or transfer in any way SSNs or other personal information except name, email address or phone number.

How do we collect your data?

You directly provide MONUMENT ATELIER LTD with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
Use or view our website via your browser's
MONUMENT ATELIER LTD may also receive your data indirectly from the following sources:
Meta products (Instagram, Facebook)
Google products such as Gmail, Google Analytics, Google Ads, Google Maps and more
TikTok
Pinterest
Other platforms or companies

How will we use your data?

MONUMENT ATELIER LTD collects your data so that we can:
Process your order, manage your account
Email you with special offers on other products and services we think you might like
If you agree, MONUMENT ATELIER LTD will share your data with our partner companies so that they may offer you their products and services:
Delivery companies
Postal service companies
Payment gateway companies
Meta products (Instagram, Facebook)
Google products such as Gmail, Google Analytics, Google Ads, Google Maps and more
TikTok
Other platforms or companies

When MONUMENT ATELIER LTD processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Your personal data (including name, address, contact information, order details and payment information) will be stored on the infrastructure of Shopify Inc., which operates and maintains data centres within the European Economic Area (EEA). By placing an order through our online store, you consent to the processing and storage of your data by Shopify in compliance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

We may transfer your data to third-party service providers (including payment processors, shipping carriers and our fulfilment partners) for the purposes of order fulfilment, payment processing, fraud prevention and customer service. All such third parties are bound to maintain appropriate technical and organisational measures to protect your data.

We retain your personal data for as long as necessary to fulfil the purposes of collection, to comply with legal obligations (such as tax and accounting requirements) and to resolve disputes. You have the right to request access to, correction of, deletion of or portability of your personal data as provided under Articles 15-21 of the GDPR.

If you have any questions about how we use your data, or wish to exercise your data subject rights, please contact us at monument.atelier@gmail.com

What security precautions do we take?

MONUMENT ATELIER LTD takes security precautions such as:

Conducting regular data protection impact assessments (DPIAs)
Encrypting all sensitive data using an SSL certificate
Restricting access to personal data to only authorized personnel
Regularly reviewing and updating our security practices
Using automated monitoring tools to detect anomalies and potential breaches
Developing a process for notifying the relevant supervisory authority and affected individuals within the required timeframes (72 hours)
Implementing measures to mitigate the impact of data breaches and prevent future incidents (conducting post-breach analyses to identify root causes and improve our security posture)
Other measures needed to maintain a high level of security

MONUMENT ATELIER LTD will retain inactive accounts' data for 6 months. Once this time period has expired, your data will be automatically deleted from our system by anonymization.
MONUMENT ATELIER LTD will retain pending orders, failed orders and cancelled orders data for 3 days. Once this time period has expired, your data will be automatically deleted from our system by anonymization.
MONUMENT ATELIER LTD will retain refunded orders and completed orders data for 1 month. Once this time period has expired, your data will be automatically deleted from our system by anonymization.
MONUMENT ATELIER LTD will keep customers' personal information, billing and shipping addresses, physical locations and IP addresses for an undefined period of time, unless presented with an account erasure request. We will erase your data in up to one month after receiving your request.

Marketing

MONUMENT ATELIER LTD would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop MONUMENT ATELIER LTD from contacting you for marketing purposes or giving your data to third-party companies.

If you no longer wish to be contacted for marketing purposes, please contact us using the email: monument.atelier@gmail.com

What are your data protection rights?

MONUMENT ATELIER LTD would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request MONUMENT ATELIER LTD for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that MONUMENT ATELIER LTD correct any information you believe is inaccurate. You also have the right to request MONUMENT ATELIER LTD to complete information you believe is incomplete.

The right to erasure — You have the right to request that MONUMENT ATELIER LTD erase your personal data, under certain conditions*.

The right to restrict processing - You have the right to request that MONUMENT ATELIER LTD restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to MONUMENT ATELIER LTD's processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that MONUMENT ATELIER LTD transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@monumentatelier.com

Call us at: + (359) 889 722 237

Or send us a letter: 3 Perunika str., Bistritsa, p.o. code: 1444, Sofia, Bulgaria

*DISCLAIMER: We may retain some customer information for tax or local law purposes only. This is mandatory according to the Bulgarian N-18 regulation. Latest promulgated amendment: https://dv.parliament.bg/DVWeb/showMaterialDV.jsp;jsessionid=8C3AB898496CE44C44AF26336D5E5387?idMat=235038.
Note: removing personal data cannot be undone.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit aIIaboutcookies.org.

How do we use cookies?

MONUMENT ATELIER LTD uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality — MONUMENT ATELIER LTD uses these cookies so that we recognize you on our website and remember your previously selected These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising — MONUMENT ATELIER LTD uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP

MONUMENT ATELIER LTD sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies. Here you will find out more information and steps on how to remove cookies from your browser: aIIaboutcookies.org. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

MONUMENT ATELIER LTD keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10 November 2025.

How to contact us

If you have any questions about MONUMENT ATELIER LTD's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: support@monumentatelier.com

Call us: + (359) 889 722 237